Tag: Clients

  • Commonly held beliefs that don’t do us any good, pt 2

    Commonly held beliefs that don’t do us any good, pt 2

    Belief #2: if you can’t afford to care for an animal then you shouldn’t have one

    You, young doctor or nurse – living in your privileged society of excess, with your years of study, working in an industry that exists largely to minimise animal suffering – have certain expectations of what “taking care of an animal” looks like.

    Of course, we should always strive to do the best we can for any animal in our care, but we need to learn to put judgement aside when an owner’s abilities don’t stretch to meet our expectations.

    Saying “if you can’t afford to care for a pet then you shouldn’t be allowed to own one” is a subjective and biased opinion.

    What defines an appropriate level of “caring for your animal” is based to a large degree on your background, prior experiences with animals and financial circumstances.

    Where is the line?

    Let’s agree that if someone takes an animal in your care, it is his or her responsibility to meet its basic needs – make sure it doesn’t starve, freeze or cook to death; don’t cause it unnecessary suffering through wilful abuse or neglect; and satisfy at least some basic emotional needs of connection, and freedom from fear and pain.

    Beyond that, where is the line?

    You could argue provision for core vaccinations should make the cut into what constitutes basic levels of care, but I can assure you many unvaccinated animals around the world live very happy lives.

    I’ve seen many colleagues spit venom about “careless owners” who “don’t deserve to own an animal” when a dog presents with a pyometra, so should we make neutering a minimum requirement of pet ownership?

    Should every pet owner have the means to pay for at least full bloods and an ultrasound? What about major life-saving surgery? An MRI? Chemotherapy? Specialist referral?

    If a line in the sand does exist, then it’s poorly defined – and, like the line between beach and ocean, it’s a line that will shift with every wave, tide, and storm.

    Collision course

    So, how does this belief hold you back?

    If you subscribe to this way of thinking, you’ll be on a constant collision course with a large part of the population. It’s a mindset that will set you up for daily antagonistic interactions with the people who present their animals to you, instead of creating those all-important relationships that were mentioned in part one.

    None of this will benefit your patients, your clients, or yourself. To put it simply: you’ll only make yourself resentful and miserable.

    Burden of care

    Where things do become complicated is when individuals expect a high level of veterinary care without being willing to pay for it.

    When the burden of care – and blame for lack of provision of its gold standard – are shifted solely on to the shoulders of the veterinary community, the relationship starts falling apart.

    This, of course, is rubbish – and should be treated as such.

    It’s a problem that vets who have the capacity to provide high levels of care will grapple with, and can be the topic of many more blogs.

    For the purpose of this post, let’s just say we should always aim to help – to the best of our abilities, and with a consistent level of caring and lack of judgement – any person who presents their animal into our care, despite their individual expectations and capacity of what constitutes a good level of care.

  • What’s the worst that could happen?

    What’s the worst that could happen?

    A few years ago, I noticed my family cat had a lump on her neck that seemed to be getting larger. We had it removed by the local vet who told us it was almost certainly benign, and that sending it off for testing would be overly expensive and potentially unhelpful, depending on the results.

    These were my pre-vet school years, but I could still appreciate the ethical minefield of chemotherapy in companion animals, as well as the “financial to practicality ratio” of diagnostic medicine.

    Although it’s always frustrating not to have a firm answer, we took her home in the hope that all was well.

    Worst case

    Upon returning home for a weekend recently, I happened upon another lump – much smaller, but in a similar place.

    To be honest, it was so long ago I couldn’t remember if the lump was even on the same side, let alone in the exact same location, but my mind immediately leapt to the worst-case scenarios – a myriad of potential diagnoses flashed through my head, along with the treatment plans, prognoses, clinical signs, etc.

    It took me a few seconds to slow my train of thought down long enough to remind myself of all the less severe – and also far more likely – causes.

    Knowing

    I’ve talked about the curse of knowledge before when it comes to working in any medical field – that once you embark on your veterinary training, you lose your ability to appreciate an animal in its own right. Every dog, for example, is no longer just an adorable bundle of fluff, but a walking, barking list of potential things that can go wrong.

    They say doctors and nurses make the worst patients – and from experience with friends and family on these courses, I wouldn’t argue otherwise. It probably doesn’t help that, to know how to make the body better, you must also learn everything that can possibly go wrong: a sneeze is no longer just a sneeze…

    On reflection I think it’s important to fight this instinct and to recognise that just because something can go wrong, doesn’t mean it will. It sounds nigh on impossible – and perhaps counterproductive, seeing as “planning for the worst-case scenario” and “expecting the unexpected” are all part and parcel of life in clinic.

    Sit back and relax?

    Nobody wants a vet that’s 100% laid back – it’s the capacity to plan and expect that causes such stress outside of practice, but is so valuable within it.

    Switching off is never easy. It’s been said that being a vet is more a lifestyle than a job, and, though I’m still years from graduating, I can already relate.

    That being said, I think it’s worth the try. It’s only through switching off that we are able to rest, recuperate and come back stronger. I believe we owe it to ourselves and our clients to try leaving the white coat at the office when we go home at the end of the day.

  • Commonly held beliefs that don’t do us any good, pt 1

    Commonly held beliefs that don’t do us any good, pt 1

    Belief #1: clients are an obstacle to overcome

    “Clients are rude. They’re stupid. They don’t care enough about their animals, are inconsiderate, and have no empathy for us and the struggles we face. They’re demanding, unreasonable in their expectations and want everything for free…”

    When was the last time you thought – or said aloud – any of these things, or heard someone else say it?

    Make no mistake, you will come across people who are any or all of these things, but, in reality, most people are not. We’re just so damn good at ruminating about the handful of negative experiences we do have that we go totally blind to the examples of the best of human nature that we encounter on an almost daily basis as vets.

    Human

    Humanity can be so very cruel – just pick up any history book if you need to be reminded of our dark side.

    Yet, as vets, we consistently see people sacrifice their valuable time and resources to bring creatures of a different species to us, to help them care for these animals.

    They may bring them in later than you’d prefer and will often have limitations as to how much they are willing to spend, but what we tend to miss is the miracle that some human cared enough to do something to intervene in the suffering of an animal in their care.

    This really is no small thing.

    The good, the bad and the uninformed client

    And that’s just talking about our problem-clients. Many of our clients are caring, committed, self-sacrificing, grateful and generous. I’m often astounded at how far some people will go for an animal they love, and I’m moved on a daily basis by the depth of connection and emotion that this usually selfish species of ours can share with animals.

    Then, a significant percentage of clients fall somewhere in-between – people who have lives full of problems, and worry and duty, who are suddenly faced with the extra responsibility of an animal in need of veterinary care.

    We often attribute the aforementioned traits to this group, but the reality is usually much more benign. They are mostly just a mixed bag of worried, stressed, frustrated, uninformed, confused, time-poor, broke, scared, preoccupied… and then we take it personally that they’re not overjoyed to have to come see us.

    We perceive it as an insult and a belittling of our skills. We’ll react to them with moral superiority and a sense of injured pride – and in doing so we often push them from this middle group into the “bad client” group, whereas what we should be doing is simply acknowledge their concerns with empathy and address those concerns in a way that leads to the best possible outcome for that patient – that client – in that particular situation.

    Words to live by

    I keep a quote front of mind for when I find myself getting frustrated with clients:

    • Never assume malice when stupidity will suffice.
    • Never assume stupidity when ignorance will suffice.
    • Never assume ignorance when forgivable error will suffice.
    • Never assume error when information you haven’t adequately accounted for will suffice.

    In other words – everyone is not out to get you or ruin your day. They’re just dealing with their own lives to the best of their abilities. Help them if you can.

    But it’s about more than just finding ways to put up with clients. If that is your goal – simply to survive the clients until you get to work with animals – then you’re missing out.

    Most of the happiest vets I know will tell you it’s relationships that matter. That sustained fulfilment comes from connection. Those very interactions – with those troublesome people who cross our paths 100 times a week – hold the key to the source of the biggest and most lasting source of satisfaction in our job… if only we let them.

  • Christmas: the post-game analysis

    Christmas: the post-game analysis

    We’ve reached the other side of the festive season – and while those of us who had to work breathe a collective sigh of relief that it’s over for another year, I like to take stock.

    Every year at the start of the season – as I brace myself to face the inevitable onslaught of vomiting pets, dog fights, snake bites, accidental poisonings, and all other manner of malfunction and malaise – it often seems to me the rest of the world is winding down to frolic on the beach and relax with friends and family (yes, here in Australia we frolic on beaches at Christmas – you should come over).

    My first reaction to this was always one of near-crippling self-pity – “Why should I have to work while everyone else is out enjoying themselves!?” – and I’ve had to work very hard over the years on changing the narrative from “poor old me” to a more positive one.

    Counting the positives

    Here’s how I see things these days (this is not just an exercise in “silver linings”, but a genuine reframe of what is my reality):

    Heroic

    Whether it’s Christmas, new year or any other public holiday, these are the times I have the opportunity to be at my most useful and have my biggest impact. For the rest of the year, I’m like hundreds of other businesses – but this time of the year I get to be a hero.

    I see it in the attitudes of our clients – at any other time of the year, people are usually somewhere between mildly annoyed and outright angry at having to use the services of an emergency vet. But not at Christmas – the vast majority of our clients seem genuinely relieved and grateful that we’re there to help them, and it’s very, very nice to feel appreciated.

    Faith in humanity

    I take huge inspiration from my co-workers. On public holidays I look around me at work, and find I’m surrounded by colleagues who – like emergency workers from all fields of life – are diligently and, for the most part, smilingly making sacrifices to make the world a little bit better for someone or something else.

    My faith in humanity hits an all-time high during this time of the year, despite the crazies who inevitably crawl out of the woodwork during the holiday season.

    No pressure

    I have zero pressure to attend a family or social event that I don’t want to. A response of “sorry, I have to work” not only lets you off the hook consequence-free, but is usually met with “you poor thing, have some food.”

    Post-Christmas frolic

    My final motivator is a bit less enlightened: I take great comfort in knowing that when the rest of the lemmings start trudging back to the reality of their working lives, I’ll be taking a well-deserved break – when I can frolic on the beach without having to deal with all the crowds and madness they all had to deal with.

    Be proud

    If you are one of the many people who have sacrificed time with family and friends over the preceding month to make sure your clients are able to care for their animals, then allow me to say thank you. You should be proud of yourself.

    I know I am.

  • Developing a mutually agreed plan

    Developing a mutually agreed plan

    A cuddle was not enough for this patient (see top image) – he clearly wanted to use me to get a better vantage point and sharpen his claws at the same time.

    It’s a bit hard to develop a mutually agreed agenda with a cat, but have you ever stopped to consider whether, as a veterinarian, you do that for your clients?

    Making an ass of u and me

    We assume our clients know what’s going to happen, right?

    We start with a history, then a physical examination, then develop a plan, and so on – but this assumption is frequently incorrect, and our clients often don’t know what’s going to happen.

    Communicating the agenda is a powerful tool in letting pet owners know what is going to happen next – and when it is delivered in an appropriate way, it allows them to have a say in the plan.

    Is it okay?

    So, how do we develop a mutually agreed plan? We communicate it and ask if it is okay.

    For example, “Is it okay if we talk for a couple of minutes first about what has happened then we will have a look over Fluffy?”, as they could be thinking “Why are we talking and not looking at my sick pet?”.

    Another example is when you want to do a full examination first before looking at the sore leg. Some clients may be thinking “why is the vet looking at his mouth, it is back left leg!” – ask: “Is it okay if I check Fluffy over first and then I will look at her sore leg at the end? I just want to make sure everything else is okay.”

    Explaining the next steps

    When you communicate the agenda, you are informing the clients what is going to happen next. This reduces uncertainty and feelings of anxiety; and helps build trust and rapport as you are being clear, open and honest, and you are inviting them to have input.

    This is one important tip for building a partnership with your clients in the consult room, but is also applicable to all staff members and their interactions with clients.

  • Staying motivated

    Staying motivated

    When your course is a minimum of five years long, and your days are filled with lab work, lectures and study, it can be easy to lose sight of the big picture – the real core driver behind why you wanted to be a vet in the first place.

    Forgive me if I’m wrong, but I’m sure no 18-year-old, fresh from 14 years of full-time education, has ever signed up for their degree purely for a love of spending the fleeting British summertime in an exam hall and 9am-5pm every day staring at a white board.

    For most of us, investing the money and dedicated years of our lives that university demands are all part and parcel of building the foundations for our futures.

    What’s it all for?

    For vets especially, many options are available: whether you’re driven towards specialised surgery, welfare, research or first-opinion practice, it all starts with the same degree, the same path, the same investment.

    However, while the journey may be unavoidable, the repetitive humdrum of student life (and life in general for that matter) can make it difficult to keep your eyes on the end goal.

    How bad do you want it?

    It’s not a matter of commitment. Trust me; if you even manage to get an interview for a veterinary course, you’re as committed as they come. There’s no way you’ll find a teenager voluntarily scooping poop – from a staggering variety of sources – on their weekends without a real solid mindset as to where they want to be.

    poo
    “There’s no way you’ll find a teenager voluntarily scooping poop – from a staggering variety of sources – on their weekends without a real solid mindset as to where they want to be.” Image © chelle129 / Adobe Stock

    When I was applying to vet schools, the standard requirements for work experience ranged from four to 12 weeks. I just about managed the latter, but I had friends around me doubling that – don’t ask me how.

    Getting sidetracked

    University life can be repetitive, not to mention full on… in a particularly heavy week, I managed to have a dream about revising ectoparasites, so let me tell you, sometimes there really is no escaping it.

    Through all this it’s understandable you might lose track of the driver that got you here in the first place, let alone what you want to do when you leave. When you‘re struggling to keep your head above water to deal with the task in front of you, how on earth are you supposed to look so far ahead?

    Personally, I didn’t realise I’d reached this point until very recently.

    The epiphany

    My university had organised “practice consult sessions” with some of its vet surgery’s genuine clients. Each client came to us with his or her dogs and had been told by our teaching staff to be as difficult as possible in an attempt to get us out of our shells.

    In groups, we had to practise gathering a patient history – not easy, as it turns out, when the client’s been instructed not to play ball – and describe a simple neutering, addressing both pros and cons.

    Not only did this supply a very realistic “hands-on” scenario, it forced us to use the collective knowledge provided to us in countless lectures and seminars and regurgitate it in a manner that was both professional and understandable. For example, a lot of the clinical terms we’re encouraged to memorise aren’t commonly used by the general public, so you must find easier ways of explaining things without oversimplifying anything important like surgical risks.

    Remind yourself

    I can’t describe how motivated I felt when I came home after that practical – I was buzzing.

    I had stood behind real vets in real consultations for so long, watching how they interacted with clients and patients and itching, from such a young age, to do what they did. I wish I could carry that feeling with me every day, but, of course, after a while you find yourself treading water again.

    I think the important thing is to give yourself moments every now and then to stop and reflect on how far you’ve already come, as well as where you want to go. The course, the workload, life in general – none of it’s easy. But if you want it enough, it’s so, so worth it.

  • Managing from the inside – what next in a personal medical crisis?

    Managing from the inside – what next in a personal medical crisis?

    This article is written for vets and non-vets – and perhaps both groups will get different things from it.

    I would prefer not to be prescriptive about the lessons I think can be learned from it, but instead invite you to take from it whatever naturally occurs to you.

    It is written with the benefit of five years’ self-analysis and memory degradation, which is perhaps why I am able to ascribe meaning to some of the raw emotion a vet or VN may feel if grief is in the present or more recent past, but also may explain why you find some of your own experiences are missing from this account.

    It is also personal to me, and may not chime with other members of my profession, although, when I have used my experience to help close friends in the past, I believe it has helped them.

    Sudden haemorrhage

    Five years ago, my mum had a sudden brain haemorrhage and immediately became comatose. My dad telephoned me to say what had happened, and that medics were loading her into an air ambulance and taking her to hospital. I was at work, but was given immediate leave to go to the hospital.

    I remember being numb for about five minutes, then starting to cry in the car on the drive there. I arrived a long time before the air ambulance as, unbeknown to me, the medics had taken an hour to stabilise my mum before they could take off. Eventually, I saw paramedics unload her on a trolley. They had covered her completely with a blanket, which I now realise was to shield her from the downdraught, but at the time I thought she was already dead.

    They were also not running, but moving in a calm manner – which, of course, is the safest and most effective way to behave in an emergency, but it increased my worry. It was as I would have done when a dog or cat was carried into the surgery collapsed, but it was difficult, as a family member, to understand.

    At that moment, I had a visceral experience of an outpouring of grief – something I would not experience again for three months. Once I had gone into the hospital, and been told my mum was being stabilised and wasn’t dead, I became calm and entered my professional mode.

    Family communication

    I barely cried over the three months of my mum’s treatment, but instead took on the role of communicating relevant history with the doctors and translating their communications back to my family. I had the support of my wife, who is also a vet, and sister, who is a midwife, but often was the only one able to attend.

    Of course, I was giving emotional support to my family, too, but did so almost with sympathy rather than empathy; it was like I wasn’t being affected by the situation. I felt embarrassed when friends would offer me support or ask after my well-being, and usually deflected on to talking about dealing with the suffering of my family members in the situation.

    In the veterinary profession, we suppress our own feelings so we can carry out tasks efficiently and care for patients. We do this to a greater or lesser extent, but all do it to some degree. This is not something unique to us – I’m sure doctors and nurses, other emergency services and military personnel also have to do this. This professionalism is sometimes misunderstood by the public, who confuse it with coldness.

    Not so long ago, I was venomously accused of “not even liking dogs” by a client when I failed to react with drama to her dog squealing when it received its vaccination. In fact, since this all happened, I have found it much harder to suppress emotion. I have even cried at the emotional back stories on MasterChef, only stopping when tears turn to laughter as my wife affectionately takes the mickey out of me.

    I tend not to cry at work, but often have that feeling of tears queueing up behind my eyes, and the worry I will not be able to hold them in when I am carrying out euthanasia – particularly if I have been treating the animal for a while, or have learned something about the owner’s life and personality.

    Emotional awareness

    Members of my generation are often called millennial snowflakes due to our emotional awareness and perceived lack of resilience.

    My instinct is, as the world and society have become broadly less oppressive (it may not seem like it, but read Factfulness: Ten Reasons We’re Wrong About the World – and Why Things Are Better Than You Think by Hans Rosling), we have developed the freedom and confidence to question everything – as well as the tools, such as the internet, to do so. This has led to widespread discussions about feelings and an increased introspection by most individuals.

    My own experience is with an increased understanding of self comes the freedom to allow one’s emotions be. Perhaps, at the moment, this self-awareness is leading to an increased incidence of mental health issues, or perhaps it may just be that in the past we were less aware of what people were going through. However, as our knowledge, understanding and mental health medications improve, the empowerment of people to think and talk about their feelings will lead to better outcomes.

    I am sceptical we are heading into a mental health epidemic, as is widely reported. Perhaps we simply understand the importance of addressing mental health to a greater extent. To put it another way, perhaps a greater number of normal emotional states for human beings are being medicalised than in the past and, therefore, coming under the banner of mental health.

    An element probably exists of mental health stakeholders unconsciously presenting an overly gloomy view of the future to secure investment. Whatever the true picture, no stigma should be attached to any mental health issue – the answer is not just to toughen up and suppress feelings.

    Poorer prognosis

    During the three months my mum spent in a coma, it became increasingly clear to me the prognosis was becoming poorer. The doctors were tactfully trying to convey this and seed the idea into conversations with my family, but, naturally, they focused on the more positive appraisals by the nurses looking after her, who were trying to give us comfort.

    They were, in their kindness, telling my family about positive signs she exhibited. In one incident, the nurse held my mum’s hand to inject into the cannula on the back of it, and mum’s fingers curled slightly. However, I knew this was the natural reflex to pressure on the palm of the hand and meant nothing in terms of conscious muscle control.

    Often, pet owners over-interpret positive signs in the overall picture of their health and we, as vets, often have to be the bad guys in conveying the true picture. I took on this professional responsibility with my own family in nipping their positive interpretations in the bud and giving them the true picture of mum’s health, as I saw it. While, overall, I felt this was the right thing to do, at times I doubted myself and worried I was being arrogant in extrapolating my veterinary knowledge into the field of human medicine.

    In truth, few things are certainties in medicine, and vets have to do their best to consider the whole picture and give owners the ability to make informed decisions. Unfortunately, at times we are asked by the owners to give more than the facts, and offer opinions as to what the likely outcome may be – often without having been able, for one reason or another, to gather all the diagnostic information we may require.

    Veterinary judgement

    If our judgement results in a decision to euthanise, and no conclusive postmortem is carried out, the vet has to live with that decision without necessarily knowing if he or she was right.

    This relationship with euthanasia became relevant to the story of my mum. When anaesthesia was reduced and she had moments of waking from the coma, she was in a vegetative state. She also had many other pre-existing health issues: severe OA, obesity, diabetes, depression and stress.

    I was also aware she was in an intensive care bed and her care was costing more than £2,000 per night, with only limited resources available in the ward and the NHS on the whole.

    I felt, perhaps, my mum was coming towards the end of her fair chance to show improvement and her continued care was denying someone with a better chance of recovery the care he or she may need. I did not tell my family members the decision they should make if we were to be offered the Liverpool Care Pathway (the next nearest thing to euthanasia in people), but did explain how I felt and the reasons behind my opinion, and I think I had some influence on my family’s collective decision to ask the doctors to take that route after three months.

    One of my sisters had difficulty facing up to the decision when the rest of us had decided, and it was me who gently helped her reach the same decision as the rest of us. This weighed heavily on me – no certainty in the situation existed. Although several doctors had indicated the poor prognosis, one said he had once seen someone come out of a coma after two years and recover “some function”.

    I felt it was pragmatic, even if I was wrong about my mum’s chances of eventual recovery, to allow her to rest in peace. Visiting her every day was taking its toll on my family and I didn’t want that to be drawn out for months or years, and affect their health and well-being.

    Scientists… but humble

    As scientists, we like facts and evidence, but we are also humble enough to acknowledge the small amount of uncertainty that almost always underlies any scientific knowledge. We have to rely on the best available evidence, and that is the right thing to do. However, when the consequence is the extinguishing of a human life, sticking to those scientific principles is emotionally tough.

    When my mum’s ECG monitor flatlined 36 hours after starting the Liverpool Care Pathway, I had my second visceral outpour. I cried uncontrollably for 10 minutes, but not in sadness – in relief. My whole family and mum’s friend had been gathered around her bed for hours talking while her breathing was becoming heavier.

    VetlifeThe Liverpool Care Pathway is such a slow process in comparison to euthanasia and I believe that option has now been taken away from people, extending the end-of-life period for many patients. That night, we had a family meal and exchanged memories of my mum. I remember it as a really happy occasion.

    Certain triggers would make me cry over the following 18 months or so and, for me, that was the real period of grieving. Once I could have no further influence on improving the situation, my own feelings became more prominent.

    I got married five weeks after my mum’s passing, but became moderately depressed after that happy period. I regret the way I behaved moodily at home, but my wife was nothing but supportive of me during that time. Perhaps this was a side effect of having suppressed my feelings during the period of my mum’s illness.

    When my wife’s mother was ill the following year, I don’t feel I supported her as well as I could have done, as I was still suffering from this grief hangover. However, despite the personal difficulty that was contributed to by my “veterinary approach” to the situation, I am still glad I approached it in this way.

    Emotional intelligence

    Vets and VNs are some of the most emotionally intelligent and strong people in society, and many of us may be able to deal with situations in a similar way. I feel, overall, I provided support to my family and that gave me a sense of purpose, despite the personal toll it took.

    I hope my experiences will help inform the way the public interacts with the veterinary profession and help my fellow professionals better analyse their own role when they come up against difficult personal situations.

    I hope they can use this to either decide to let themselves off the hook and put their professional skills to one side, or use their veterinary emotional skills to aid their family, as I tried to do, but with the additional understanding of the potential consequence of that approach.

    Whichever approach you take, use your support network and look after your mind.

  • Don’t tar all dogs with the same brush

    Don’t tar all dogs with the same brush

    Pit bulls, mastiffs and German shepherds are some of the breeds regarded by many as being aggressive and dangerous.

    In the same way some dogs are best known for shedding on beloved white furniture or having deep, dreamy puppy dog eyes, these breeds have an established reputation as dogs to be feared and not raised as pets.

    Mirror image

    A lot of the time, the prophecy is self-fulfilling. Dogs are incredibly intelligent and receptive animals, and unbeknown to a lot of owners, are highly tuned to our actions, expressions and moods – and will often act accordingly.

    As pack animals they are programmed to respond to the emotions and vibes given off by others – meaning that if you’re feeling angry or agitated, just your tone of voice or the expression on your face could cause your dog to begin to feel the exact same way. It’s a mirror affect.

    Last resort

    Most dogs are not inherently violent; aggression is often a last resort in the face of fear, stress or anxiety.

    The head vet at the local practice where I’ve volunteered for several years told me the first thing to do when presented with a frustrated owner, and an angry or aggressive dog, is to ask about its home life, not its genetic background.

    According to the RSPCA, no evidence suggests one breed is more aggressive than another. However, it’s a much-debated topic and four dog breeds are prohibited in the UK:

    • dogo Argentino
    • fila Brasileiro
    • pit bull terrier
    • Japanese tosa

    Selected traits

    In university, at least, I’ve been taught no dog is born aggressive.

    Mankind has been domesticating the canine for somewhere between 20,000 to 40,000 years, which has involved selectively breeding for certain traits, ranging from hair colour to docility. As a result, some breeds are easier to train than others or will react differently to scenarios that are stressful or confusing.

    Of course, some breeds are better suited to households with children or to assisting the disabled, but no dog should be entirely defined or judged by its breed.

    Socialisation

    The argument of nature vs nurture is perhaps very prevalent for this debate.

    The first 4 to 14 weeks of a dog’s life will define everything it considers normal – this is known as the “socialisation window”. For example, if, within this time, a puppy has never seen a certain breed of dog, or a large truck, they will find these stimuli stressful and may even behave aggressively around them.

    The calmest and most well-behaved dogs are often down to a responsible breeder who took the time to familiarise themselves with many different people, sounds, smells and places, before passing them on to the owner. We’ve been told that, as clinicians, it will be our responsibility to encourage clients to do the same with their puppies before this invaluable time window runs out.

    So many factors contribute to the character of a dog besides its breeding. It’s the job of vets to inform all dog owners of these in the hopes these negative stereotypes are, one day, put to rest.

  • Arts vs science: the path to vet school

    Arts vs science: the path to vet school

    In my interview at Bristol vet school I was asked (not for the first time) if I thought the arts were worth more than the sciences, or vice versa.

    I’m the only vet student I know to have taken English as my third A-level, so, though I’m sure there are others, I feel like an academic minority.

    I’m quite lucky, actually. Only a few years ago, it was mandatory to choose between maths or physics to study alongside the obligatory biology and chemistry if you wanted to get into vet school. For me personally, this would have been an impossible task and I would not be where I am today if I’d been forced to meet these criteria. These subjects were always difficult for me and I think three sciences might have overwhelmed me.

    Escape from planet science

    When the equations and chemical formulae all started to blend together, my English lessons became almost an escape into a different realm. That’s not to say I didn’t enjoy my other classes, but the different styles in learning and exam technique acted like a breath of fresh air.

    When my interviewer asked me which set of subjects I felt more important I imagine it was half because this change in A-level requirements had only recently been implemented, but also to do with the reality that English and maths – the arts and the sciences – never really mix.

    Back at school, I was the only person in my chemistry class taking English, and the only person in my English class taking chemistry.

    Fact or fiction?

    It seems most people lean heavily towards either bent. For me, the sciences have always been something that intrigued and excited me, but never came to me naturally. English, on the other hand, despite having no immediately obvious connection to my chosen career path, was a completely different story. I’m thankful I was able to further my studies in both and pursue an array of passions, despite their academic weight.

    I don’t think any subject should be undervalued or considered “easy” because everybody’s strengths and weaknesses lie in different areas.

    I’m thrilled today to channel my literary creativity and veterinary life into the singular locus that is this blog – it also goes to show the English A-level wasn’t entirely in vain. In fact, I’m not sure it was in vain at all. English isn’t simply about reading and writing, the fundamentals of both skills is communication – an invaluable commodity for any professional.

    Be more

    One of my favourite quotes, frequently attributed to Albert Einstein, is: “If you judge a fish by its ability to climb a tree, it will live it’s whole life believing that is stupid.”

    I think it’s important for every person to branch out and diversify in life and research. I’ve written before how, in practice, clients are much happier to be met with a well-rounded, relatable individual rather than a walking fact file.

    The more you know and expand your studies, no matter the direction, can’t help but make you more prepared and qualified to take on any vocation that calls you.

  • Knowing what you don’t know

    Knowing what you don’t know

    One of the most exciting and yet terrifying things about being a veterinary student is the fact there is always more to know. You can be the best student and even the best vet in the world, but you can never know everything – it’s simply impossible.

    I’m in the second year of my course and I’m still getting to grips with this fact; and I know it’s something a lot of other vet students struggle with too.

    I think it’s completely understandable; every step towards getting into vet school is incredibly competitive: from day one we’re taught to push ourselves, branch out from our A-levels and be as knowledgeable as possible to stand out from the crowd. It’s only natural we follow this desire to learn and keep learning as we enter the course.

    Know-it-all

    But it’s important to realise you don’t need to know everything, while also acknowledging learning all the anatomy, physiology and biochemistry available won’t make you the best vet – or even a good one.

    Of course, it’s vital you know your stuff (your clients put their trust in both you and your medical knowledge), but when people are trusting you with their animals – whether they are their best friends or livelihoods – they’re not expecting you to be a human encyclopedia.

    No, they’re expecting another human being across that examination table; they’re expecting communication, a calm, professional confidence and a reassuring, friendly face in those moments that matter most.

    Not by rote

    GCSEs and A-levels train us to memorise textbooks like our lives depend on it, but that’s just not feasible when you get to university. In secondary school you’re lucky enough to have a set curriculum and a finite number of facts to learn. We no longer have that luxury, but it doesn’t have to be a bad thing.

    The fact there’s always more to discover, that I can never stop growing and improving – I find it amazingly exciting. Daunting, yes, but exciting nonetheless.

    I’ve been volunteering at my local veterinary surgery for more than five years and I’ve seen all the staff, including the head vet, refer back to their textbooks on a regular basis – textbooks they bought and studied with all the way back in their first years of university.

    Collective intelligence

    At the end of the day, medical practitioners are only human; they have strengths and weaknesses. However, one of the key attributes of a good vet isn’t knowing it all, but applying existing knowledge to any situation that might present itself.

    Our lecturers are constantly encouraging us to help each other through this course and to share our strengths with others. Working as an intellectual collective is a talent that carries through to general practice.

    When I see my local vets duck out of the consult room to confer with their colleagues I don’t lose confidence in them; in fact, quite the opposite. Having the confidence to admit when you’re out of your depth is an invaluable skill and the sign of a true professional.